Case Study: North American Insurance Company achieves real-time data access and stronger SLA compliance with Precisely's Ironstream for Splunk

North American Insurance Company - Customer Case Study

North American Insurance Company faced the imminent retirement of its sole z/OS expert, who had been using REXX to extract SMF and RMF data into next-day Excel reports for CPU utilization and transaction response monitoring — a lag that threatened SLA compliance and customer service. To fill the gap and capture mainframe data in real time, the insurer engaged Precisely and its Ironstream for Splunk solution to feed z/OS data into Splunk Enterprise.

Precisely implemented Ironstream for Splunk to transform and stream native z/OS data into Splunk in real time, removing the need for manual, resource-intensive extraction and REXX scripts. The change mitigated the risk of losing mainframe skills, enabled automated same-day reporting instead of next-day Excel files, and strengthened SLA performance and customer service, giving the company faster operational insights and a competitive edge.