Case Study: Luxury Auto Network achieves faster issue resolution and end-to-end application visibility with Precisely's Ironstream

Luxury Auto Network Company - Customer Case Study

Luxury Auto Network Company, the Americas arm for a luxury European automaker, struggled to ensure consistent application performance across its own IT estate and several hundred dealership systems. IT teams often learned about CICS and DB2 mainframe application problems only after dealer complaints because they lacked real-time KPI monitoring and access to mainframe SMF logs; to bridge that gap they turned to Precisely and its Ironstream solution to feed mainframe data into Splunk IT Service Intelligence.

Precisely implemented Ironstream (with the Ironstream Module for Splunk IT Service Intelligence) to stream CICS and DB2 logs into Splunk IT Service Intelligence, creating clickable end-to-end “glass table” views and real-time diagnostics. As a result, Luxury Auto Network Company reduced MTTR (mean-time-to-resolution) for production issues, gained comprehensive visibility into application health and performance, and improved dealer satisfaction by delivering timelier business information.