Case Study: Wesleyan Assurance Society achieves clear, consistent and timely customer communications with Precisely's EngageOne Compose

Long standing UK mutual society builds strong customer relationships with clear, consistent, and timely communications

Wesleyan Assurance Society, a long-standing UK mutual with more than 260,000 customers, faced slow, manual customer communications—letters took up to 10 minutes to generate and hard‑coded templates meant change requests could take as long as six months. To improve clarity, consistency and timeliness of member communications, Wesleyan turned to Precisely and its EngageOne Compose solution.

Precisely implemented EngageOne Compose, creating about 300 templates that produce more than 1,200 letter variations and enabling automated overnight batch generation from two policy systems. As a result, template changes now take minutes instead of months, Customer Satisfaction scores are trending up, employees spend far less time on document management, and demonstrating FCA compliance is easier—delivering faster, more consistent customer communications and clear business impact.

Wesleyan Assurance Society

Keith Harris

Planning & MI Reporting Manager