Case Study: Las Vegas Valley Water District achieves streamlined customer communications and automated billing with Precisely

Las Vegas Valley Water District Communications Flow More Easily With An Integrated Precisely Solution

The Las Vegas Valley Water District (LVVWD), a not-for-profit agency serving more than one million people across about 330,000 accounts, was challenged to communicate reliably with a growing, transient customer base and to modernize an outdated customer information system. LVVWD turned to Precisely, implementing EngageOne Compose, CODE-1 Plus, MailStream Plus and EngageOne Vault to improve address accuracy, automate statement generation, and streamline mailing and archiving.

Precisely integrated EngageOne Compose with LVVWD’s billing system to automate bill creation, used CODE-1 Plus for CASS address validation, applied MailStream Plus for mail presort savings and audit reporting, and deployed EngageOne Vault for online bill archiving. The solution cut returned statements, reduced customer service calls, sped resolution of billing discrepancies via archived bills, automated statement workflows for the 330,000 accounts, and delivered measurable productivity, cost savings and postal discounts.

Las Vegas Valley Water District

Alisa Mann

Customer Services Manager