Case Study: Large North American Insurance Firm achieves real-time SLA compliance and eliminates mainframe skill gaps with Precisely (Ironstream for Splunk)

Large North American Insurance Firm - Customer Case Study

Large North American Insurance Firm faced the imminent retirement of its sole z/OS expert who ran REXX programs to extract SMF/RMF data into next‑day Excel reports for CPU and transaction monitoring, creating a risk to customer‑facing SLAs and an unsustainable reliance on scarce mainframe skills. They had adopted Splunk Enterprise for analytics but could not ingest native mainframe data, so they engaged Precisely and its Ironstream for Splunk solution to close the gap.

Precisely implemented Ironstream for Splunk to access, transform, and stream z/OS data in real time into Splunk, removing manual extraction and overnight reporting. The result was automated, same‑day reporting (real time vs. next day), mitigation of mainframe skills risk, elimination of resource‑intensive procedures, and stronger SLA compliance and customer service performance.