Case Study: One of the UK’s Major Retail Banks achieves cost reduction and improved compliance with Precisely’s EngageOne Vault

How One of UK’s Major Retail Banks Reduced Costs and Improved Compliance with Streamlined Communications

Major Retail Bank faced rising costs and compliance and security risks from its large communications archive. Managing over three billion archived documents on aging on‑premise infrastructure created high storage and maintenance costs, exposed InfoSec vulnerabilities, and made it difficult to stay current with software releases and cloud scalability. The bank engaged Precisely and its EngageOne Vault solution to address these challenges.

Precisely established a dedicated AWS cloud-based EngageOne Vault archive, migrated 35TB of on‑prem data (over a decade’s worth) in 12 days and completed the overall implementation in nine months. The move automated retrievals (processing over 600k PDF requests daily), nearly eliminated manual retrieval processes, reduced staffing and training needs, lowered costs, and delivered real-time monitoring and contingency planning to strengthen compliance and information security—freeing the bank to invest in more customer‑centric initiatives.