Case Study: Leading Multiutility Company boosts customer satisfaction and cuts document wait times with Precisely's EngageOne Compose

How a Multiutility Company Utilizes EngageOne™ Technology to Increase Their Customer Satisfaction

Leading Multiutility Company faced a surge of regulatory and market change in the Italian gas and energy sector that required rapid publication of new contractual offers in paper and digital formats. They needed a solution from Precisely (EngageOneTM Compose) to produce PDFs combining dynamic and static content in near real-time, reduce time and cost to create and update documents, manage document history, and integrate with existing cloud and on-premises CRM systems.

Precisely implemented EngageOneTM Compose (with custom modules to merge static and dynamic content), integrated it with the company’s CRM, and deployed the solution on a 4‑node clustered Linux on‑premise environment to ensure performance and redundancy. The Precisely solution cut client wait time for generated documents from minutes to seconds, raised the company’s customer satisfaction ranking, enabled rapid reactions to new offers and regulatory changes, and delivered high scalability and reliability for business‑critical document production.