Case Study: Leading state-based health plan gains enterprise-wide system status visibility and faster SLA response with Precisely Data360

Health Plan Increases Visibility into Systems Status to Improve Performance

Healthcare Payer Company, a state-based health plan serving over 450,000 members, faced fragmented monitoring across many batch, transaction and shared‑services systems with inconsistent criticality levels, limited enterprise visibility, and insufficient SLA tracking. Already using Precisely’s data quality tools, the customer engaged Precisely to extend monitoring and visibility by deploying Precisely Data360 to consolidate status collection, provide graduated alerts, and implement a color‑coded severity system.

Precisely implemented an automated Precisely Data360 solution that ingests status files, maps executions to SLA rules, and exposes an enterprise systems‑status dashboard (accessible via a stored SharePoint link). The solution delivers color‑coded (grey/green/yellow/red) statuses, alerts and drill‑down views of execution details and trends; as a result, Precisely centralized monitoring across systems, standardized status reporting, and improved response times to medium and high‑risk incidents.