Case Study: Multinational Consumer Packaged Goods Company cuts billing calls 25% and boosts cash flow with Precisely

Global CPG company’s digital self service makes paying for its products as enjoyable as consuming them

Multinational Consumer Packaged Goods Company, a large food and beverage manufacturer and distributor, faced a need to simplify invoicing and payments across a diverse retail and distributor network to improve customer experience and cash flow. To deliver clearer invoices, convenient payment options and streamlined dispute resolution, the company selected Precisely’s EngageOne Digital Self Service solution.

Precisely implemented a branded portal using EngageOne Smart Bill and EngageOne Smart Pay (plus the EngageOne SDK) so customers can view hierarchies, access signed invoices, set multiple payment methods and schedule recurring payments; disputes are logged and routed to CRM automatically and accounts update nightly. The Precisely-powered portal drove measurable impact: a 25% reduction in billing- and payment-related calls, reduced payment delinquency and shrinking DSO, while improving customer satisfaction.