Case Study: CU*Answers achieves 24x7 high availability and near-zero downtime with Precisely's Assure iTERA HA

CU*Answers - Customer Case Study

CU*Answers, a cooperative that provides software and services to 190 credit unions serving nearly 1.5 million members, needed guaranteed 24x7 availability for mission‑critical financial systems and strict business‑continuity compliance. As both a SaaS provider and steward of customer‑owner systems, downtime was unacceptable, so CU*Answers turned to Precisely and its Assure iTERA HA solution.

Precisely’s Assure iTERA HA replicates CU*Answers’ production environment (primary in Grand Rapids) to a backup site in Muskegon, and also hosts backups for customer‑owned deployments, letting CU*Answers manage 22 servers from a single console. The implementation delivers fast rollovers (typically under 30 minutes; an actual disk‑failure recovery completed in about an hour), lets one administrator verify all systems in under half a day, supports upgrades with minimal disruption, and has virtually eliminated core‑server downtime—providing a cost‑effective, easy‑to‑manage HA platform from Precisely.

CU*Answers

Scott Collins

Vice President