Case Study: Top-15 Auto Finance Company achieves core modernization, unified customer communications and millions in savings with Precisely's EngageOne RapidCX

A Top-15 Auto Finance Company migrates and modernizes their core systems

Top-15 Auto Finance Company engaged Precisely during a comprehensive core migration and modernization. The program faced limited initial focus on customer communications, complex communications with little or no documentation of business rules, and gaps in the new core’s ability to provide the data required to drive communication events.

Precisely implemented EngageOne RapidCX, providing focused leadership to identify and close data gaps, tightly integrating a full-featured CCM platform with the new core and reducing integration, print-fulfillment and change-management costs. The deployment consolidated five legacy systems, supports ~150 users with 530+ templates, 584+ content resources and 556+ content rules, and will handle roughly 18M documents, 33M images and 12M emails annually—shaving two years off the migration, saving the client millions, standardizing customer communications and enabling end-to-end delivery tracking.