Case Study: a leading European telecom company achieves accessible communications in 20 minutes with Precisely EngageOne

How a European Telecom Giant Transformed Digital Accessibility

A leading European telecom company faced the challenge of urgently complying with new accessibility regulations, which carried significant financial penalties. Beyond avoiding legal risk, they had a moral and commercial imperative to make all digital communications inclusive for customers with disabilities. To address this, they partnered with vendor Precisely and its EngageOne solution to transform their digital accessibility.

Precisely implemented a solution that enabled advanced data integration from multiple sources to create accessible content automatically. This effort, which included standardizing master data with their partner Dialog Group, laid the foundation for a scalable process. The results were transformative: the time to make a page accessible was reduced from six weeks to just 20 minutes. The solution also positioned the company to earn a recognized accessibility certification and enabled compliant communication across all customer channels.