Case Study: McKesson recaptures millions in customer purchase commitments with Pramata

Replaces legacy CLM with Pramata and recaptures millions in customer purchase commitments

McKesson, a leading U.S. healthcare distributor and Fortune 500 company, faced a growing problem: its legacy CLM was rigid, poorly adopted, and not integrated with other systems, so teams couldn’t match contract terms to actual customer activity in the ERP. With thousands of complex agreements across legal, finance, and sales, McKesson lacked the visibility needed to measure and monetize customer commitments.

McKesson replaced the old CLM with Pramata, centralizing over 20,000 contracts into a single source of truth that links contract data to ERP results and supports powerful keyword search and reporting. The change enabled quick measurement of customer minimum purchase commitments—recapturing millions in revenue—and improved tracking of pricing and rebate obligations, while delivering faster, more actionable insights across the business.

McKesson

Danielle Hannifin

Vice President, Accounting and Controllership