Case Study: NCR accelerates digital transformation and reduces revenue leakage with Pramata

Pramata fuels digital transformation efforts by operationalizing commercial relationship data

NCR, a global technology company processing over 550 million transactions daily, faced significant challenges due to the complexity of its commercial relationships and vast, siloed internal data systems. These issues led to costly gaps in customer servicing and renewals. To address this data problem, NCR partnered with the vendor Pramata to operationalize its commercial relationship data.

The Pramata solution digitized and normalized key information from complex contracts, providing NCR with a complete, actionable view of its customer relationships. This enabled NCR to fuel greater value in downstream processes for its sales, finance, and operations teams. The results included an accelerated and more accurate quoting process, reduced revenue leakage, actively managed renewals, and the automated initiation of new service customers.

NCR

Bill VanCuren

SVP and CIO