Case Study: Pitney Bowes achieves rapid, scalable contract visibility and confident client-facing teams with Pramata

Pitney Bowes Elevating contract visibility for more informed and confident client-facing teams

Pitney Bowes, a global shipping and logistics company serving enterprises and government clients, struggled to scale its renewals and pricing processes because critical contract data lived in spreadsheets and siloed systems. Sales ops, finance and client teams lacked fast, accurate visibility into renewals, amendments and General Rate Increases (GRI), often taking weeks to assemble the information needed for timely decisions.

By implementing Pramata as a centralized, searchable contract repository, Pitney Bowes cut contract research time from weeks to minutes—producing a complete GRI report in five minutes—and gave CEMs, legal, pricing and finance instant access to negotiated terms. The solution delivered actionable insights (including a $70K minimum-fee recovery), created a repeatable renewals process, and increased confidence and transparency across go-to-market teams.

Pitney Bowes

Erica Bell

Vice President, Sales Operations & Client Strategy