Case Study: symplr achieves faster contract self-service and fewer legal escalations with Pramata

How symplr Used Contract AI to Bring the Business into the Future

symplr, a healthcare technology company, was struggling with slow, manual contract intake and request handling as it grew through acquisitions, creating duplicate requests, constant escalations, and poor visibility into turnaround times. The legal team needed a better way to manage contract workflows and reduce the time spent researching requests.

Pramata implemented contract request workflow automation and custom Contract AI agents for symplr, enabling self-service for common contract questions and automating request assignment. The result was dramatic: tasks that once took days were reduced to minutes or even seconds, Pramata user sessions increased 200%, and Legal’s productivity improved by eliminating dead time and reducing escalations.

Symplr

Foster Sayers

Vice President of Legal Operations