Case Study: Webhelp unifies global collaboration with Powell Intranet

Webhelp unifies tools for 38,000 employees with Powell

Webhelp, a global leader in customer experience and business process outsourcing, faced the challenge of simplifying internal processes for its 38,000+ employees across over 30 countries. With numerous disparate tools, they needed a centralized solution to improve collaboration, communication, and knowledge management. They partnered with Powell Software to implement Powell Intranet, built on the Microsoft 365 suite, to create a unified portal.

Powell Software provided a solution that unified all of Webhelp's Microsoft 365 tools into a single, powerful, and accessible intranet portal they call WISE. The implementation resulted in a sharp increase in engagement, with the platform reaching 70-80% of their employees as unique visitors. The solution successfully centralized information, streamlined collaboration and communication, and provided a more intuitive and mobile-friendly interface for all users.

Webhelp