Case Study: Shopify streamlines developer onboarding and debugging with Postman

Shopify relies on Postman for more than just development

Shopify, the commerce platform powering 500,000+ merchants and processing over $40 billion in sales, faced the challenge of supporting thousands of partners across a large API surface while enabling fast onboarding and reliable escalated support. To address reproducible debugging and interactive API documentation needs, Shopify adopted Postman—using Postman collections and the "Run in Postman" button—to give partners and internal teams a consistent way to explore and test the Shopify API.

Postman collections and tutorials are now embedded in Shopify’s developer docs and used by escalated support, developer experience, and merchant success teams to reproduce requests, debug issues, train engineers, and provide working templates for migrating merchants. By leveraging Postman, Shopify streamlined partner onboarding, made issue reproduction straightforward, and allowed developers to directly access shop data from shared collections—improving support efficiency and developer confidence across the platform.

Shopify

Jordan Liddle

Developer Experience Architect