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Visit WebsiteAfter launching Posh's full suite, ACU of Texas managed a 93% decrease in call abandon rates, 97% call center approval rating + more
Associated Credit Union of Texas
Mike Procenko
Member Experience Center Manager (Contact Center)
Posh
Posh is a venture backed conversational AI company that spun out of MIT's AI lab in 2018. They are committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. They transform how financial services companies connect with their customers and automate contact centre workflow.
Case Studies
Showing 11 Posh Customer Success Stories
Citadel CUs deployment of Posh's Digital and Voice Assistant has enabled the handling of 1M+ calls, $660k saved in a year, and an increase of 6 NPS points
Citadel Credit Union
Pam Krupansky
VP of Member Experience and Sales
FirstLight Federal Credit Union - Customer Case Study
FirstLight Federal Credit Union
Andy Atkinson
Vice President, E-Services
Florida Credit Union - Customer Case Study
Florida Credit Union
Matthew Teoli
VP Digital Channels
Freedom First’s AI bot Ginny manages over 25,000 calls a month and saves the company over $225,000 in third-party costs every year
Freedom First Credit Union
Sarah Andrews
Executive Vice President and Chief Operating Officer
How Harvard Federal Credit Union prepared for a successful AI implementation
Harvard Federal Credit Union
Tom Montilli
EVP and Chief Experience Officer
Hudson Valley Federal Credit Union - Customer Case Study
Hudson Valley Federal Credit Union
Steve Goodwine
Assistant Vice President of the Contact Center
Interra CU's Digital & Voice Assistant, Terra, is cutting abandoned calls in half and empowering frontline staff
Interra Credit Union
Todd Woods
SVP of Technology
Ion Bank's Digital Assistant, Fiona, empowers website visitors with the ability to self-serve and reduces calls to the call center
Ion Bank
John Jahne
Executive Vice President and Chief Information Officer
The tech-focused One Nevada Credit Union found a way to serve members 24/7 with Posh's Conversational AI
One Nevada Credit Union
Jesse Shearin
Vice President of Information Technology
Vystar Credit Union saved 22,000 hours while accelerating new employee onboarding by four times
VyStar Credit Union
Corey Kreuter
VP of Member Experience Support Systems
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