Case Study: Southwest Airlines Enhances Flight Safety Analysis with PolyVista

Southwest Airlines - Customer Case Study

Southwest Airlines needed to enhance the analytical capabilities of its Flight Safety Department to better identify operational safety issues from its Aviation Safety Action Program (ASAP) data, which included complex structured and unstructured text narratives. To address this, they partnered with PolyVista and implemented its PolyVista Discovery business intelligence software.

PolyVista’s solution enabled Southwest's safety experts to efficiently analyze data without needing deep statistical expertise, uncovering hidden causal factors and patterns. The software was implemented in just three weeks, required minimal ongoing IT support, and effectively augmented the team's analysis capabilities without adding staff. The success with Flight Safety increased awareness of BI across Southwest Airlines, prompting the Technology Department to explore wider applications of PolyVista's tools in other departments.

Southwest Airlines

Tim Logan

Director of Flight Operational Safety