Case Study: The Big Table Group automates £140k in monthly reservations with PolyAI

The Big Table Group automates £140k in reservations each month with PolyAI

The Big Table Group, a UK restaurant operator with over 230 locations, was missing 60% of their incoming calls, leading to significant potential lost revenue from missed reservations. To address this challenge, they partnered with vendor PolyAI to implement a voice assistant solution.

PolyAI designed and deployed a voice assistant that answers every call, takes and amends reservations, and answers customer questions. The solution integrated with the group's existing Zonal booking platform. As a result, PolyAI now handles over 3,800 reservations monthly for The Big Table Group, generating over £140,000 in revenue and allowing restaurant staff to focus on in-person guest service.

The Big Table Group