Case Study: Fogo de Chão achieves 95% customer satisfaction with PolyAI

Fogo de Chão achieves 95% customer satisfaction with PolyAI

Fogo de Chão, a globally recognized Brazilian restaurant, faced a challenge with increasing call volumes and after-hours inquiries. This was pulling staff away from delivering in-person hospitality, leading to missed calls and an inconsistent brand experience. They partnered with PolyAI to find a solution.

PolyAI implemented a multilingual digital concierge named Selma AI to answer every call. The solution managed reservations, enrolled guests in the loyalty program, and integrated with OpenTable. The results were transformative: Fogo de Chão achieved a 100% call answer rate for the first time, an 88% booking completion rate, a 40% loyalty sign-up rate, and a 95% guest satisfaction score.

Fogo de Chão