Case Study: Diamond Recovery achieves higher patient enrollment with PolyAI

Diamond Recovery boosts patient enrollment with PolyAI and 74% call containment

Diamond Recovery, a US-based healthcare provider specializing in addiction and mental health treatment, faced challenges in scaling its patient support. As the company expanded, its high call volume from at-risk patients required a fast and empathetic response, while manual data collection was slowing down processes. They partnered with PolyAI to implement an empathetic voice AI agent to help meet this growing demand without sacrificing personal care.

PolyAI's solution was an AI agent that handles initial patient interactions with a calm and reassuring manner. It resolves common questions, collects personal and insurance information through natural conversations, and securely passes details to specialists. This resulted in a 74% call containment rate, over 40 FAQs being automatically answered, and higher patient enrollment, which collectively reduced staff workload and improved the patient experience.

Diamond Recovery