Case Study: Côte Brasserie turns missed calls into reservations with PolyAI

Côte Brasserie turns calls into covers with PolyAI and a 76% conversion rate

Côte Brasserie, a UK-based restaurant chain, faced significant challenges with missed reservation calls during peak hours and holidays, leading to unrealized revenue. Their staff was often too overwhelmed to answer all inquiries, and calls after business hours went unanswered. To address this, they partnered with PolyAI to implement an AI agent to manage this demand.

PolyAI implemented a 24/7 AI agent named Joe that handles reservations, modifications, cancellations, and common FAQs. This solution integrated with OpenTable and achieved a 76% call conversion rate, creating 3,000 monthly reservations. It also reduced calls to employees by 72%, leading to substantial cost savings and allowing staff to focus on high-value guest interactions.

Côte Brasserie