Case Study: Audibel reduces call abandonment and wait times with PolyAI

Audibel cuts abandonment by 44% with PolyAI

Audibel, a nationwide network of hearing care professionals, faced significant challenges in its call center. With long wait times and a 46% call abandonment rate, many patients were discouraged from seeking care. Partnering with PolyAI, Audibel sought a solution to improve patient access and reduce agent burnout.

By implementing PolyAI's humanlike and HIPAA-compliant voice assistant, Audibel was able to greet callers with empathy and collect essential information. This solution drastically reduced wait times by 87% and cut the abandonment rate by 44%. The results included a 2% increase in appointment volume, helping thousands more patients access care.

Audibel