Case Study: Watermark Retirement Communities streamlines medication management with PointClickCare Pharmacy Connect

Watermark Retirement Communities cuts medication order management time by 40% with PointClickCare

Watermark Retirement Communities, a senior living organization, sought to improve the efficiency and accuracy of its medication management. Their challenge involved a lack of streamlined workflows, with excessive time spent on faxing orders and communicating with pharmacies by phone, leading to gaps in care. To address this, they implemented Pharmacy Connect, a solution from PointClickCare.

PointClickCare's Pharmacy Connect simplified medication order management by providing integration with a preferred pharmacy, enabling easy collaboration and tracking of orders. The solution delivered significant results for Watermark, including a 40% decrease in order management time and a 90% decrease in training time for new staff. These improvements streamlined workflows, reduced unnecessary steps, and helped ensure residents received the correct medications in a timely manner.

Watermark Retirement Communities