Case Study: Virginia Health Information achieves 10% reduction in ED utilization with PointClickCare ED Optimization

Virginia Health Information cuts ED utilization 10% year over year with PointClickCare

Virginia Health Information (VHI), a non-profit health information exchange for the Commonwealth of Virginia, faced the challenge of high emergency department (ED) utilization across the state. This was compounded by a lack of visibility into patient histories and incomplete data at the point of care, which hindered effective care coordination. To address this, VHI partnered with PointClickCare.

PointClickCare implemented its ED Optimization solution to provide ED staff with actionable clinical insights and a more complete view of patient history directly within their workflow. This solution empowered providers to identify frequent ED utilizers and guide them toward more appropriate care. As a result, VHI achieved a consistent 10% year-over-year reduction in ED utilization for patients visiting five or more times.