Case Study: Torrance Memorial Medical Center strengthens ED safety with PointClickCare

Torrance Memorial Medical Center reduces ED disruption with PointClickCare's real-time alerts

Torrance Memorial Medical Center, a 512-bed nonprofit medical center, faced the challenge of balancing empathetic patient care with provider safety in its emergency department, particularly when treating complex patients with a potential for violence. To address this, they partnered with PointClickCare and implemented its ED Optimization solution to gain a more informed picture of patients and better communicate risks.

The solution from PointClickCare provided real-time notifications and automated care plans that surfaced within provider workflows, flagging patients with a potential for violent behavior. This empowered staff to take precautionary measures, leading to smoother patient visits, increased provider confidence, and greater control over the safety of the clinical environment. PointClickCare's platform helped Torrance Memorial work from a point of knowledge for overall better patient outcomes.

Torrance Memorial Medical Center