Case Study: Sutter Health reduces ED utilization with PointClickCare ED Optimization

Sutter Health reduces ED utilization by 29% with PointClickCare

Sutter Health, a not-for-profit health network in Northern California, faced a challenge with high and unnecessary emergency department utilization. Their EHR system provided limited, hard-to-find clinical insights and poor visibility into patient histories across different EDs, which hindered efficient care. They turned to PointClickCare and its ED Optimization solution to address these issues.

PointClickCare's solution provided real-time alerts and summarized patient insights directly into the ED workflow, giving staff immediate visibility into risk factors and care history. This enabled faster triage and more appropriate care interventions. As a result, Sutter Health achieved a 29% reduction in ED utilization and a 51% reduction in ED length of stay, significantly improving outcomes and reducing costs.

Sutter Health