Case Study: Sutter Health Alta Bates achieves reduced ED utilization and shorter stays with PointClickCare ED Optimization

Sutter Health Alta Bates reduces ED utilization by 29% with PointClickCare

Sutter Health Alta Bates, a not-for-profit health network in Northern California, faced the challenge of high emergency department (ED) utilization and unnecessary patient encounters. Their EHR contained overwhelming yet hard-to-find information, offering limited clinical insights and poor visibility into patient histories. This made it difficult for staff to quickly triage patients and provide targeted care, especially for high utilizers. To address this, they turned to PointClickCare's ED Optimization solution.

PointClickCare's solution delivered real-time alerts and actionable patient insights directly into the ED track board at the point of care. This provided staff with immediate visibility into risk factors, recent encounters, and care plans, enabling faster triage and more appropriate interventions. As a result, Sutter Health saw a significant measurable impact: a 29% reduction in ED utilization and a 51% reduction in ED length of stay. PointClickCare helped them improve patient outcomes and reduce costs.