Case Study: Sturdy Memorial Hospital reduces unnecessary ED utilization by 44% with PointClickCare

Sturdy Memorial Hospital reduces unnecessary ED utilization by 44% with PointClickCare

Sturdy Memorial Hospital faced the challenge of high emergency department utilization by behavioral health patients, an issue exacerbated by the COVID-19 pandemic and a behavioral health workforce crisis. The ED was often an inappropriate setting for these patients, who struggled with access to specialized care and social determinants like housing and transportation. The hospital partnered with PointClickCare to address this.

The solution involved using PointClickCare's platform to generate real-time EHR alerts identifying patients with over three ED visits in six months. These alerts enabled coordinated care with a community behavioral health partner for dedicated case management and support services. This initiative, led by PointClickCare, reduced unnecessary ED utilization among enrolled behavioral health patients by 44%.

Sturdy Memorial Hospital