Case Study: Spring Hill Senior Communities achieves 100% resident and family satisfaction and stronger relationships with PointClickCare

Spring Hills Hunter’s Creek - Customer Case Study

Spring Hills Hunter’s Creek is an 85-resident assisted living and memory care community in the Orlando area. For years staff — including Resident Concierge BJ Smith — relied on paper-based records, spending hours on manual logging and struggling to provide timely, detailed updates to residents and their families.

By implementing PointClickCare’s electronic health record, the community centralized resident information, eliminated time-consuming administrative work and enabled on-the-spot, personalized responses to families. Communication and family engagement improved dramatically, staff saved significant time, and the community now reports consistent 100% satisfaction on resident and family surveys while maintaining residents’ trust.

Spring Hill Senior Communities

BJ Smith

Resident Concierge