Case Study: Terraces at San Joaquin Gardens achieves time savings and improved quality of care with PointClickCare

Saving time and improving quality of care with the help of an EHR

The Terraces of San Joaquin Gardens, an American Baptist Homes of the West community in Fresno, CA, under Director of Health Services Jessica Nguyen, faced fragmented, paper-based workflows across multiple buildings that made tracking resident status and staff activity slow and error-prone. Relying on walk‑arounds and physical charts risked missed details and limited timely communication between nurses, care managers and supervisors.

By adopting the PointClickCare electronic health record, the community centralized documentation and gained customizable reports and one‑click access to medication administration, care tasks and status changes. The result: faster access to accurate information, saved staff time, improved team communication, stronger relationships with residents and families, and more consistent, personalized care across the community.

Terraces at San Joaquin Gardens

Jessica Nguyen

Director of Health Services