Case Study: Spring Hill Senior Communities achieves real-time billing accuracy and streamlined workflows with PointClickCare

Leveraging an EHR to improve billing processes

Spring Hills Hunter’s Creek is an 85-resident assisted living and memory care community in Hunter’s Creek. Business Office Manager Faye Hoyte struggled with a legacy system that didn’t share data between clinical and billing teams, requiring manual, verbal handoffs that led to missed updates and billing errors. The challenge was ensuring services and changes in level of care were accurately and promptly reflected on residents’ bills.

The community implemented PointClickCare’s EHR, rolling out billing functionality first and loading third‑party partner details to prepare for go‑live. Clinical updates now flow to billing within minutes, giving the team full visibility, reducing errors, speeding communication with families, and improving billing accuracy and financial performance.

Spring Hill Senior Communities

Faye Hoyte

Business Office Manager