Case Study: L.A. Care improves care transition outcomes with PointClickCare

L.A. Care saves 70% of case management outreach time with PointClickCare

L.A. Care, a health plan serving vulnerable and low-income residents of Los Angeles County, faced a significant challenge. Their case managers lacked real-time visibility into patient admissions, discharges, and transfers. This data lag made it difficult to perform timely outreach to members and collaborate with other providers, which risked negatively impacting care outcomes. They turned to PointClickCare for a solution.

PointClickCare implemented its Care & Utilization Optimization solution. This provided L.A. Care with the real-time data access needed to quickly identify high-risk members and collaborate across the healthcare ecosystem. The results were substantial, including a 70% time savings in completing case management outreach and a 50% improvement in outcomes for transitions of care.