Case Study: Spring Hill Senior Communities achieves paperless documentation and improved resident care with PointClickCare

How Spring Hill Senior Communities completely eliminated paper documentation processes with its EHR platform

Spring Hills Senior Communities, a not-for-profit senior care organization founded in 1999 with 869 team members serving 933 beds, faced limitations with its previous EHR and relied heavily on paper processes that constrained staff productivity and care quality. Lesa Scott, VP of Resident Services and Program Development, led the search for a more user-friendly platform to eliminate paperwork and improve clinical workflows while avoiding disruption to resident services.

Spring Hills implemented PointClickCare for medication administration, clinical documentation, billing, incident reporting and quality initiatives, preparing months in advance and training 92% of staff with support from super users. The result: paper processes were eliminated, documentation was streamlined, caregivers gained real-time resident insights enabling better interventions, discharges for UTIs and respiratory infections fell, and hospitalization length of stay decreased by 20 days over six months — freeing staff to spend more time with residents.

Spring Hill Senior Communities

Lesa Scott

VP Resident Services and Program Development