Case Study: American Baptist Homes of the West achieves better quality of care and streamlined workflows with PointClickCare

How PointClickCare helped American Baptist Homes of the West (ABHOW) redefine its internal processes and deliver better quality of care

American Baptist Homes of the West (ABHOW) is a nonprofit operator of 11 continuing care retirement communities serving more than 5,500 residents with a team of about 2,300. Clinical Services Director Jean McGill says that prior to 2005 the organization struggled with a mix of paper and computer-based processes that created administrative burdens and pulled staff away from resident care, so ABHOW set out to select and implement an electronic health record (EHR).

ABHOW chose PointClickCare in 2005 for its ease of use, ability to integrate with existing financial and clinical tools, and its comprehensive support for assisted living. The platform gave staff better, timelier insight into resident needs, helped the organization stay ahead of regulatory changes, streamlined workflows, enabled better decision-making, and drove measurable improvements in quality of care.

American Baptist Homes of the West

Jean McGill

Clinical Services Director