Case Study: Heritage Living Center reduces rehospitalizations with PointClickCare eINTERACT

Heritage Living Center reduces rehospitalization rates by 12% with PointClickCare

Heritage Living Center, a skilled nursing facility in Arkansas, faced the challenge of reducing its high 28% rehospitalization rate. To address this, they turned to vendor PointClickCare and implemented its eINTERACT solution to improve clinical workflows and communication among staff.

By using PointClickCare's eINTERACT to streamline reporting and clinical pathways, the facility successfully reduced its rehospitalization rate to 16% within 16 months. This 12% reduction contributed to them winning the HIMSS Davies Award and also led to a 5% increase in occupancy, higher provider trust, and increased referrals.