Case Study: EmpRes Healthcare Management saves staff time with PointClickCare Marketplace

EmpRes Healthcare Management reduces communication time by 55 hours per building per month with PointClickCare

EmpRes Healthcare Management, a healthcare operator with 58 locations, faced inefficient and time-consuming communications with residents' families, which took critical time away from resident care. To streamline this process and improve compliance with transparency regulations, they turned to the PointClickCare Marketplace to find an integrated solution.

EmpRes implemented the How's Mom solution via the PointClickCare Marketplace. This integration created automated workflows, reducing the time to manage a communication incident from 21 minutes to just 4 minutes. The solution saved 55 hours of staff time per building per month, a 99% reduction, and cut labor costs by approximately $30,000 per community over six months, allowing staff to refocus on resident care. PointClickCare's integrated platform was key to this efficiency gain.