Case Study: Community Health Network reduces readmissions and ED length of stay with PointClickCare Emergency Department IQ

Community Health Network cuts post-acute readmissions by 33% with PointClickCare

Community Health Network, a non-profit integrated healthcare system, faced challenges in its emergency department due to critical data gaps and inefficient manual workflows. Their ED teams lacked visibility into post-acute and skilled nursing facility (SNF) care, which led to delayed decisions and avoidable readmissions. To address this, they implemented PointClickCare's Emergency Department IQ solution.

PointClickCare's solution delivered real-time patient history and standardized SNF summaries directly into the clinicians' workflow. This provided the necessary context to make faster, more informed decisions. The results were significant, including a 33% reduction in post-acute patient readmissions from the ED and a 50-minute reduction in ED length of stay. Additionally, the solution helped Community Health Network avoid 120 unnecessary inpatient admissions in its first few weeks of use.

Community Health Network