Case Study: Cedar Creek Assisted Living achieves improved care and competitive advantage with PointClickCare

Cedar Creek Assisted Living - Customer Case Study

Cedar Creek Assisted Living, a 60-apartment community in Crystal River, Florida, needed to protect its hometown reputation and stand out in a referral-driven market. Under Administrative Director Heather Fritz, the small team of 50 faced challenges with archaic paper documentation that limited timely information sharing with hospitals, doctors and pharmacies and made it harder to demonstrate professional, high-quality care.

By implementing the PointClickCare EHR (starting with Point of Care and eMAR and later adding Marketing, SmartPath and Resident Event Calendar), Cedar Creek centralized resident data, improved documentation accuracy and sped up information sharing. The result: more individualized care, better family communication, a happier and more skilled staff, increased professionalism with healthcare partners, and a scalable platform that sets the community apart from competitors.

Cedar Creek Assisted Living

Heather Fritz

Administrative Director