Podium
131 Case Studies
Case Study: WPD Management achieves a 54x increase in monthly reviews and a 113% higher star rating with Podium
A Podium Case Study
WPD Management sets a new standard for tenant satisfaction on Chicago’s South Side
WPD Management, which oversees more than 3,000 units on Chicago’s South Side, faced a damaged online reputation—just 14 reviews and a 2.2-star rating—that didn’t reflect the company’s tenant care. Operations Manager Frederick Fret adopted Podium’s reputation and messaging platform to improve communication and more accurately represent WPD Management’s service.
Using Podium’s review prompts, leaderboard and messaging tools, WPD Management ran friendly competitions among property managers to drive reviews and improve tenant outreach. The Podium-powered program produced dramatic results: a 54× increase in average monthly reviews, a 113% rise in average star rating, and 640 total reviews (about 200 in the first month), aligning WPD Management’s online presence with its real-world service.
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WPD Management
Frederick Fret
Operations Manager