Case Study: Wilner & O’Reilly achieves 500% more reviews and improved client texting with Podium

Wilner & O’Reilly win big with text

Wilner & O'Reilly, an immigration law firm with eight locations across California, Utah, and Idaho, struggled to collect client reviews and found phone outreach increasingly ineffective. They needed a simpler way to connect clients to review sites and to manage client communications without attorneys giving out personal numbers, so they turned to Podium's messaging and Webchat tools.

Podium implemented text-based review invites, a mobile messaging app for attorneys, and Webchat on the firm's site, making it easy for clients to leave feedback and for staff to engage prospects. The results were dramatic: a 500% increase in new reviews, a rating jump from 4.7 to 4.9, and about 113 new leads per month across locations, while texting improved client access and internal communication.

Wilner & O’Reilly

Karin Ikeda

Marketing Director