Case Study: White, Greer & Maggard Orthodontics achieves appointment continuity and patient safety with Podium

WGM Orthodontics sends a message about staff and patient safety

WGM Orthodontics, a 25‑year practice with 20 locations and 36 employees, faced the COVID‑19 challenge of keeping patients and staff safe while minimizing in‑person and phone interactions. To avoid shutting doors and maintain appointments, WGM Orthodontics turned to Podium’s messaging solutions, using Podium Messenger and Webchat to enable real‑time text communication with patients.

Podium implemented text‑based workflows that let patients wait in their cars and receive a message when a treatment room was ready, keeping appointments across all 20 locations and protecting staff and patients. The clinic reports exemplary response and support from Podium, patients expressed gratitude for the safety measures, and the practice was able to continue serving its community with streamlined, contact‑minimizing communication.

White, Greer & Maggard Orthodontists