Case Study: Von Bibra Motor Group achieves a 4.7 Google rating and 439 new reviews with Podium

Von Bibra Motor Group has been a mainstay in the Gold Coast of Australia for decades

Von Bibra Motor Group, a long-standing car dealer on Australia’s Gold Coast that sells about 750 vehicles and handles 3,500 repairs monthly, needed to strengthen its online reputation because shoppers now choose dealers based on reviews. To address this, the group implemented Podium’s review and messaging platform to make collecting customer feedback simple and to capture reviews from both sales and service interactions.

Using Podium’s SMS invites and streamlined workflow (enter a name and number, hit send), Von Bibra dramatically increased review volume and improved ratings: Google review counts rose from 633 to 1,876 in the rollout period, the group now averages a 4.7 Google rating across dealerships, collected 439 new reviews across monitored sites, and saw a 0.2‑star lift on ProductReview — all attributed to Podium’s ease of use and broader reach.

Von Bibra Motor Group

Wade von Bibra

General Manager