Case Study: Vineyard City achieves faster resident communication and streamlined payments with Podium

Vineyard City Uses Podium to Save Time and Simplify Communication with Residents and Businesses

Vineyard City, a fast-growing Utah community with more than 17,000 residents, needed a better way to connect people with the right staff, manage inquiries across too many channels, and modernize an outdated payment process. Before Podium, residents struggled to find the right contact, staff had to juggle multiple messaging platforms, and payments were handled manually through checks or card transactions at desks.

With Podium, Vineyard City consolidated communications into a single inbox, used webchat and texting to route questions to the right employees, and added Podium Payments for faster, more secure transactions. Podium helped the city save 10+ employee hours per week, cut response times to under 20 minutes, reduce time-to-payment to under 12 hours, and manage more than 1,700 conversations in the last 12 months.

Vineyard City

Kathryn Newman

Communications Manager and Assistant to the Mayor