Case Study: Valley Roofing achieves faster customer communication, more online reviews, and quicker payments with Podium

Valley Roofing Uses Podium to Boost Online Reviews, Improve Customer Communication, and Efficiently Collect Payments

Valley Roofing, a roofing and exteriors company, needed a better way to manage growing customer communication, capture online reviews, and speed up payments as its business scaled. Before using Podium, the team struggled with missed calls, slow follow-up, scattered communication, and a lengthy payment process that could take weeks.

With Podium, Valley Roofing implemented texting for customer communication, review requests, and secure text-to-pay. Podium helped the company handle 3,400 conversations in 2021, respond to new leads in 15 minutes, reduce phone time by 40%, collect 182 reviews in 24 months with a 4.9-star average, process $1.67M in payments, and improve speed-to-payment by 11.4x, from 21 days to 22 hours.

Valley Roofing

Joe Showalter

Sales Manager