Case Study: Utah Valley Dermatology achieves faster patient responses and 6x more monthly reviews with Podium

Utah Valley Dermatology Clears Up the Customer Experience

Utah Valley Dermatology, a dermatology practice focused on patient-centered care, struggled with an outdated, phone-driven patient experience: patients had trouble finding in-network providers, faced long call queues, and found scheduling inconvenient. To simplify access and make healthcare more convenient for patients, Utah Valley Dermatology adopted Podium’s messaging/webchat and Review tools.

Podium enabled timely text- and webchat-based responses, easier staff collaboration and task assignment, and an easy review workflow. As a result, Utah Valley Dermatology increased scheduled appointments and responsiveness and saw measurable gains: a 6x increase in monthly reviews and, in a few months, more than 350 inbound leads, 50 new reviews and over 2,700 active patient conversations — all driven by Podium.

Utah Valley Dermatology

Julie Dunn

Practice Manager