Case Study: Ultra Clean Car Wash achieves 6,056% review growth and a 5-star rating with Podium

Ultra Clean Car Wash - Customer Case Study

Ultra Clean Car Wash, run in part by longtime employee Sheila Humphrey, struggled to turn strong face‑to‑face customer relationships into online reviews because there was no effective way to invite, track, or follow up on requests. To solve this, Ultra Clean Car Wash implemented Podium’s online review management and customer engagement software to streamline invitations and monitor responses.

Using Podium, Humphrey now asks nearly every customer to leave feedback and monitors link clicks and recommendations in the app; in just over a month the business collected 545 new reviews (growing from 9 to 554 reviews), achieved a 5‑star Google rating, saw a 6,056% increase in reviews and a 67% click‑through rate, and even won new customers who cited online reviews—showing Podium’s direct impact on reputation and business growth.

Ultra Clean Car Wash

Sheila Humphrey

Ultra Clean Car Wash