Case Study: Trane Technologies achieves higher dealer sales and customer engagement with Podium

Trane and its dealers achieve meaningful growth with Podium Partnership

Trane Technologies, one of the nation’s largest HVAC manufacturers, was looking to make its elite dealer program more valuable and measurable for dealers. Some of the program’s earlier benefits were hard to quantify, so Trane needed a better way to improve the customer experience and help dealers prove ROI. To support this shift, Trane brought in Podium as part of its dealer offering.

Podium helped Trane dealers create a smoother digital journey with webchat, texting, online review collection, and touch-free payments. The result was stronger engagement and sales, including a 402% increase in online reviews, a 15%+ webchat-to-sale conversion rate, 77 website visits per month converted to phone calls, and an 8% higher sales increase for dealers using Podium compared with those who did not.

Trane Technologies

Jason Bingham

President, Residential HVAC & Supply